What does fast, helpful, and friendly mean to you? Do you want everyone you meet to have those qualities? How about your service provider who is in charge of optimizing your company’s comfort and efficiency? A recent survey asked over 1,000 consumers what best described customer service, and those three words were the winners. Let’s take a look at how Hays Service strives to deliver those three important attributes:
Customer Service Attribute: Fast
While many people think of fast as being rushed or hectic, we think of fast as efficient. We never want to move at a pace that sacrifices safety or quality, as there are many situations that take time to evaluate properly. Part of being safe and keeping our customers’ facilities safe is not overlooking items that moving too fast would miss.
So, what is fast as it relates to our services? To us, it means returning your phone call promptly if you call for service, if you have a question about an invoice, or just need some quick advice. We should be moving at a pace that is reasonable. Fast in the field translates to everyone knowing their role when they arrive at your facility, and there is no lost motion due to poor planning. This facilitates a faster repair with less cost and downtime for you. That kind of fast saves money and time.